Could someone sum up if this can be done by a user with no access to expensive hardware or software, and what are the known working methods ? I'm not in the same area so I could only provide remote assistance. I read this subject and a couple others regarding similar issues ( here, here), but I'm kinda confused so far. ![]() And that same DR company declines the request of trying to unlock the locked HDD, for legal reasons. The failed HDD was brought to a data recovery company in Paris : they said that it required a head swap, the whole process costing upward of 700€ (and still 200€ in case nothing could be recovered ! Is it standard practice in the business ?). That person had the key (about 10 characters long) stored in a text file on another HDD, which failed (if I understood the situation correctly, the external HDD was the backup – Murphy's Law in full effect.). ![]() I'm not sure if it's the exact model shown on the picture, but similarly, there's a key to type in order to unlock the drive, and it disconnects after 5 failed attempts. I'm trying to help someone who has to unlock a WD external HDD :
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